Contact Center as a Service – Industry-Changing Infrastructure Service


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Contact Center as a Service

A native of Columbus, OH, Michael Marlowe graduated from The Ohio State University with a bachelor of arts in economics. Michael Marlowe now serves as director of strategy and vice president of new markets for Columbus, OH-based Chasetek, which procures cloud and technology services, including Contact Center as a Service.

A cloud-based service, Contact Center as a Service (CCaaS) allows businesses to use the technology and infrastructure of a contact center to enhance customer service and improve operations. CCaaS especially benefits companies that use specific hardware or software. This model generates savings by allowing companies to rent the technology and services they need instead of outlaying major capital expenses for purchase.

The CCaaS model also benefits businesses that need a certain technology only during limited peak-load times throughout the year. A scalable solution, CCaaS allows businesses to increase or decrease their access as demand shifts.

Additional benefits of the CCaaS model include access to the latest technology at all times and the technology maintenance provided by its owner. Clients also can opt to own their own technology and contract a CCaaS company to maintain it. As a flexible, rapidly evolving solution, CCaaS can help businesses take their customer service to the next level while generating considerable cost savings.

Cloud Computing Drives Integration of HR and Finance Functions

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Cloud Computing

Michael Marlowe is a well-established telecommunications advisor who’s experience ranges the spectrum of Columbus, OH companies between Fortune 500 and startups that have been included among Inc.’s 500 fastest-growing companies in the country. The areas in which Michael Marlowe has extensive experience as a Columbus, OH, executive range from fiber optics to cloud computing.

A recent Forbes article brought attention to the cloud’s increasing role in bringing together various enterprise functions, including those involved in finance, IT, and human capital management. In particular, an MIT survey identified the strategic necessity behind transitioning shared HR and finance systems to the cloud. Convergence is believed to drive performance and productivity gains, which in turn enables executives to focus on core revenue-generating activities.

A key component of cloud solutions centers on the use of common reporting tools, with technological skill requirements fostering critical and innovative thinking. According to the survey, areas such as workforce planning and budgeting can be more tightly interwoven in ways that make new insights and efficiencies possible. This enables continuous change and a clearer view of potential industry disruptions on the horizon.

What Is VoIP, and Why Is It So Popular?

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In April 2017, Michael Marlowe joined ChaseTek as its director of strategy and vice president of new markets. Based in Columbus, Ohio, ChaseTek provides a wide range of telecommunications services and support for its business clients in the United States and abroad. One cutting-edge telecommunications solution Michael Marlowe helps implement for ChaseTek’s business clients is Voice over Internet Protocol (VoIP).

VoIP allows for the transmission of voice communications and multimedia over the medium of the Internet. VoIP works by converting voice calls into data, which, like email, can travel digitally over the Internet or a private Internet Protocol network. VoIP systems may be phone-based, allowing consumers to use their phones as they normally would. Other applications include mobile-based systems that allow consumers to connect to VoIP through their mobile devices via an app and computer-based models, wherein consumers make and receive phone calls directly through their computers via a headset and microphone.

VoIP is an increasingly popular phone alternative for businesses because it offers many advantages over traditional phone systems. Its use of the Internet as the communication medium permits VoIP phone systems to be installed relatively easily, often by the consumer, and eliminates the need to run wiring through the office. The resulting low operating costs for VoIP providers permits them to offer services at significantly reduced prices, and long-distance charges are often inapplicable.

Additionally, VoIP systems are highly flexible and can be accessed wherever an Internet connection exists, allowing remote or mobile employees to remain connected to the business while outside of the office. Finally, VoIP’s Internet base makes the system more integrable with other business applications, like email or fax systems. Through VoIP’s integrated technology features, consumers may have voicemails and faxes sent directly to their email inboxes for easy access and storage.

How a Firewall Works

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In April 2017, Michael Marlowe became the director of strategy and vice president of new markets for ChaseTek in Columbus, OH. Michael Marlowe serves the Columbus, OH, company by identifying and acting on growth opportunities in the management of infrastructure and elements of such infrastructure, including firewalls.

As its name indicates, a firewall functions as a protection against unwanted and potentially dangerous information coming into a network. It serves the dual purpose of preventing users outside of a private network from accessing protected resources, while simultaneously screening the information that its own users can encounter.

Network traffic approaches a firewall in a container known as a packet. Each packet includes a control header, which contains such key information as the destination and source of the packet’s data payload. Depending on its construction, the firewall may exclusively use the control header or examine the contents of the packet to determine whether it should let the information through.

A firewall evaluates each set of data using a sequence of pre-set rules. As soon as the firewall identifies a rule that applies to the incoming information, it applies the associated action. If there is no applicable rule, the firewall applies a default action.

One of three things can happen to any incoming packet of data, the first being the data’s acceptance and passage through into the network. If the firewall chooses to block the traffic, however, it can send a reply to the sender that the recipient is unreachable. In some cases, however, the designer of the firewall can choose to disallow the passage of data with no reply to the sender.