CCaaS Benefits for Small Businesses


Chasetek pic

An accomplished senior executive, Michael Marlowe has served as director of strategy and vice president of new markets with Chasetek since 2017. As part of his duties with this Columbus, OH-based telecommunications advisory firm, Michael Marlowe advises clients on subjects related to Contact Center as a Service (CCaaS).

A burgeoning sector of the modern telecommunications market, CCaaS allows companies to outsource key elements of their call center operations in order to boost quality as well as save money. In particular, CCaaS offers a number of distinct benefits for smaller businesses.

An independent news source for the enterprise IP telephony, converged networking, and unified communications sectors, No Jitter points to CCaaS as a potential way for small to mid-sized businesses to “level the playing field” when it comes to supporting contact center operations that rival those of major corporations. While larger companies that employ UCaaS tend to face a 24 percent overall cost increase in the first year, smaller companies (those with fewer than 50 employees) tend to see a 5 percent reduction in overall costs and a 6 percent annual cost reduction going forward.

Benefits of Fiber Optic Cabling

Michael Marlowe
Michael Marlowe, Columbus OH

A former managing partner of M. Marlowe Consulting in Columbus, OH, Michael Marlowe recently became the director of strategy and vice president of new markets for Chasetek. Alongside his work in Columbus, OH, Michael Marlowe gained extensive experience as a telecommunications professional in areas such as fiber optics.

Formed of pure glass or plastic strands the width of a human hair, fiber optic cables transmit digital information across vast distances. Around those strands forming the core of the cable, another type of glass, known as the cladding, keeps light inside the core, ensuring communication of photons reaches its destination.

Fiber optic cables have much greater capacity than comparably-sized copper cables. The combination of light communication and glass construction eliminates problems from electromagnetic interference, which affect standard network cabling even when it has special shielding. Additionally, light can travel much greater distances without needing signal boosters.

Other advantages of fiber optic cabling range from greater security to increased upload and download speeds. For example, a download that takes 22 minutes through standard copper cabling might require only 8 seconds with fiber optics.