An accomplished senior executive, Michael Marlowe has served as director of strategy and vice president of new markets with Chasetek since 2017. As part of his duties with this Columbus, OH-based telecommunications advisory firm, Michael Marlowe advises clients on subjects related to Contact Center as a Service (CCaaS).
A burgeoning sector of the modern telecommunications market, CCaaS allows companies to outsource key elements of their call center operations in order to boost quality as well as save money. In particular, CCaaS offers a number of distinct benefits for smaller businesses.
An independent news source for the enterprise IP telephony, converged networking, and unified communications sectors, No Jitter points to CCaaS as a potential way for small to mid-sized businesses to “level the playing field” when it comes to supporting contact center operations that rival those of major corporations. While larger companies that employ UCaaS tend to face a 24 percent overall cost increase in the first year, smaller companies (those with fewer than 50 employees) tend to see a 5 percent reduction in overall costs and a 6 percent annual cost reduction going forward.