Columbus, OH, professional Michael Marlowe leverages over a decade of experience in the technology infrastructure and telecommunications industry as director of strategy and vice president of new markets for Chasetek. As vice president of the Columbus, OH-based firm, Michael Marlowe developes long-term strategic initiatives for a portfolio of nearly 2,000 clients across over 10,000 sites.
Chasetek’s client base benefits from access to an array of technology solutions that include wireless solutions, inventory management, and security services such as virtual private networks (VPN). VPNs utilize a dedicated server to allow secure and private internet access.
A VPN also relies on software known as a VPN client. Rather than directly access the internet, a VPN user first opens the VPN client which encrypts data before sending it to the server. The server then passes information to the internet website. This not only protects user data, but also location since internet data is tied to the VPN server’s location rather than the user’s location.
A native of Columbus, OH, Michael Marlowe graduated from The Ohio State University with a bachelor of arts in economics. Michael Marlowe now serves as director of strategy and vice president of new markets for Columbus, OH-based Chasetek, which procures cloud and technology services, including Contact Center as a Service.
A cloud-based service, Contact Center as a Service (CCaaS) allows businesses to use the technology and infrastructure of a contact center to enhance customer service and improve operations. CCaaS especially benefits companies that use specific hardware or software. This model generates savings by allowing companies to rent the technology and services they need instead of outlaying major capital expenses for purchase.
The CCaaS model also benefits businesses that need a certain technology only during limited peak-load times throughout the year. A scalable solution, CCaaS allows businesses to increase or decrease their access as demand shifts.
Additional benefits of the CCaaS model include access to the latest technology at all times and the technology maintenance provided by its owner. Clients also can opt to own their own technology and contract a CCaaS company to maintain it. As a flexible, rapidly evolving solution, CCaaS can help businesses take their customer service to the next level while generating considerable cost savings.
Michael Marlowe is a well-established telecommunications advisor who’s experience ranges the spectrum of Columbus, OH companies between Fortune 500 and startups that have been included among Inc.’s 500 fastest-growing companies in the country. The areas in which Michael Marlowe has extensive experience as a Columbus, OH, executive range from fiber optics to cloud computing.
A recent Forbes article brought attention to the cloud’s increasing role in bringing together various enterprise functions, including those involved in finance, IT, and human capital management. In particular, an MIT survey identified the strategic necessity behind transitioning shared HR and finance systems to the cloud. Convergence is believed to drive performance and productivity gains, which in turn enables executives to focus on core revenue-generating activities.
A key component of cloud solutions centers on the use of common reporting tools, with technological skill requirements fostering critical and innovative thinking. According to the survey, areas such as workforce planning and budgeting can be more tightly interwoven in ways that make new insights and efficiencies possible. This enables continuous change and a clearer view of potential industry disruptions on the horizon.
In April 2017, Michael Marlowe joined ChaseTek as its director of strategy and vice president of new markets. Based in Columbus, Ohio, ChaseTek provides a wide range of telecommunications services and support for its business clients in the United States and abroad. One cutting-edge telecommunications solution Michael Marlowe helps implement for ChaseTek’s business clients is Voice over Internet Protocol (VoIP).
VoIP allows for the transmission of voice communications and multimedia over the medium of the Internet. VoIP works by converting voice calls into data, which, like email, can travel digitally over the Internet or a private Internet Protocol network. VoIP systems may be phone-based, allowing consumers to use their phones as they normally would. Other applications include mobile-based systems that allow consumers to connect to VoIP through their mobile devices via an app and computer-based models, wherein consumers make and receive phone calls directly through their computers via a headset and microphone.
VoIP is an increasingly popular phone alternative for businesses because it offers many advantages over traditional phone systems. Its use of the Internet as the communication medium permits VoIP phone systems to be installed relatively easily, often by the consumer, and eliminates the need to run wiring through the office. The resulting low operating costs for VoIP providers permits them to offer services at significantly reduced prices, and long-distance charges are often inapplicable.
Additionally, VoIP systems are highly flexible and can be accessed wherever an Internet connection exists, allowing remote or mobile employees to remain connected to the business while outside of the office. Finally, VoIP’s Internet base makes the system more integrable with other business applications, like email or fax systems. Through VoIP’s integrated technology features, consumers may have voicemails and faxes sent directly to their email inboxes for easy access and storage.